HappyTask Privacy Policy

Last updated: October 21, 2026. Version P-2026-2.

This policy tells you what we collect, why, who we share it with, how long we keep it, and what you can do about it. It covers HappyTask.com and the HappyTask apps. Happy Task LLC runs HappyTask. In this policy, "we" means Happy Task LLC. "Client" means a person who books help. "HappyTasker" (also called "Service Provider") means a person who offers help on HappyTask.

1. What we collect

What you give us

• Your name, email, phone number and address.
• Your photo and profile, if you are a HappyTasker. This includes your services, prices, work area and reviews.
• Messages you send in HappyTask chat.
• Task details, like the address, the pin on the map, notes for your HappyTasker, and photos.
• For HappyTaskers: what you need for a background check, like your legal name, date of birth and Social Security number. The background check company collects this. See section 6.
• For HappyTaskers: a photo of your ID and a selfie, if we ask for them. Stripe collects these. See section 6.

Payment details

• Stripe handles all card and bank details. We do not keep your full card number or bank account number. We keep a record of what you paid or were paid.

What we collect when you use HappyTask

• Your device, browser, IP address and the pages you visit.
• Cookies and similar tools. See section 4.

Location

• See section 5.

2. How we use it

We use your information to:

• Run your account and sign you in.
• Book tasks, time them, bill clients and pay HappyTaskers.
• Send you texts, emails and app alerts about your account and tasks. See section 3.
• Keep people safe and stop fraud.
• Help you when you contact support.
• Show HappyTasker profiles and reviews to clients.
• Improve HappyTask and show our ads. See section 4.

3. Texts, emails and app alerts

If you give us your phone number, we may text you about:

• Sign-in codes.
• Task reminders and schedule changes.
• New chat messages.
• Task updates, like a reminder to end your task when you leave.
• Payment links and pay updates.

How often depends on how much you use HappyTask. Message and data rates may apply.

To stop texts, reply STOP. Reply HELP for help, or email support@happytask.com.

If you stop texts, you can still sign in with your email and password, and we will still email you about your tasks.

We do not sell your phone number. We do not share mobile numbers with anyone for their own marketing.

We also send emails and app alerts. You can turn off marketing emails with the link at the bottom of each one. We still send emails you need, like receipts and task updates.

4. Cookies, ads and site tools

We use these tools on our website:

• Microsoft Clarity records how people use our pages, like clicks and scrolling, so we can fix problems. It hides what you type.
• Google Analytics, Google Tag Manager and Google Ads count visits and show if our ads work.
• HubSpot forms on some sign-up pages send what you type to our customer records.
• Meta Pixel shows if our Facebook and Instagram ads work, and helps show our ads to people.
• Our own tool, HappyTracker, counts visits and sign-ups on our own servers.

Some of these tools share what you do on our site with Google and Meta so they can show you our ads. Some state laws call that "sharing" or "selling" for ads.

Your choices. You can block or delete cookies in your browser settings. You can turn off ads based on your activity in your Google and Meta ad settings. You can also email support@happytask.com to ask us to opt you out of this sharing.

5. Location

Task address. When a client books, we turn the task address into a pin on a map. The client can move the pin.

HappyTasker location around a task. When a HappyTasker has a task, the HappyTasker app shares the phone's location with us around the task's time and until the task ends. It can do this while the app is in the background. We use it to:

• Know when the HappyTasker arrives at and leaves the task, and start the task on arrival.
• Remind the HappyTasker to end the task if they leave.
• Show the client when the HappyTasker arrived and left.
• Help settle a question about time or pay.

You can turn off location in your phone settings, but some task features will not work.

We share location only with the client on that task, with our staff, and if the law requires it. We keep location records with the task record.

6. Background and ID checks

Background check

A company called backgroundchecks.com runs background checks for HappyTaskers. Before the check, backgroundchecks.com shows you a separate page that explains the check and asks for your OK. You get a copy of your rights under the Fair Credit Reporting Act. If the result means we may not approve you, we will tell you first and give you a copy of the report. You can then tell us if something is wrong.

ID and selfie check

We may ask a HappyTasker for a photo of their ID and a selfie. Stripe takes these pictures for us. We do not keep them. A HappyTask team member may look at them in Stripe to check that the selfie matches the profile photo. Stripe deletes them 30 days after we finish checking them. We keep only the result. Clients may see "ID verified" on your profile.

7. Who we share with

We share your information only as this policy says.

Other people on HappyTask

• Clients see a HappyTasker's name, photo, profile, prices and reviews.
• A HappyTasker on a task sees the client's name, task address and task notes.
• People on a task can see their chat with each other.

Our staff can read chats and task records to help with support, safety, payments and problems.

Companies that work for us. They may use your information only to do work for us:

When the law requires it, or to protect people from harm or fraud.

If our company is sold or merged, your information may go with it. The new owner must follow this policy.

We do not sell your name, email, phone or address.

8. How long we keep it

We keep your account and its records while your account is open.

When you delete your account:

• We close your account at once and take down your profile.
• We keep payment and tax records for up to 7 years, because the law says we must.
• We keep location records and records we need to stop fraud or settle a dispute.
• Copies kept by the companies in section 7, like HubSpot or Clarity, follow their own rules. You can ask us to ask them to delete it.
• Stripe deletes ID and selfie pictures 30 days after we finish checking them.

You can delete your account in the HappyTask app. Our delete account page explains how.

9. Your choices and rights

You can:

• See and change your account details in your account settings.
• Delete your account. See section 8.
• Ask for a copy of your information.
• Stop texts by replying STOP.
• Stop marketing emails with the link in the email.
• Ask us to opt you out of ads sharing. See section 4.

To ask for a copy or anything else, email support@happytask.com. We answer within 30 days. We will check that the request is really from you. We will not treat you differently for using these rights.

If you live in California, Colorado, Connecticut, Virginia or another state with a privacy law, you may have more rights. These include the right to know, fix and delete your information, and to opt out of ads sharing. Use the email above. You can also ask someone to act for you.

10. Children

HappyTask is only for people 18 and older. We do not knowingly collect information from anyone under 18. If you think a child gave us information, email support@happytask.com and we will delete it.

11. Keeping it safe

We use encryption (HTTPS) and limit who on our team can see your information. No system is perfectly safe. If something goes wrong, we will tell you when the law says we must.

12. Changes

If we change this policy in a big way, we will email you before it takes effect. The date at the top shows the last change.

13. Contact us

Email support@happytask.com, or write to: